Customer support

Where does my order ship from?

Orders will either be shipped from Hobart or Launceston stores, depending on where stock is located.

Orders can be collected from either location by selecting 'Local Store Pickup' at checkout. Items showing as 'In Stock' maybe located in either Hobart or Launceston stores, we may need to transfer it between stores to fulfill your order. Please allow 3-4 days for this to occur. You will be contacted via email should this need to happen.  

 

If an item is showing out of stock, can I order it?

Absolutely! Please contact us and we'll be in touch to get your order underway. 

 

How will my order be shipped?

We use Australia post (regular or express) for all smaller orders & a courier service for all bikes and large items. 

 

Are all in store items on the website?

No, due to some dealer restrictions, we cannot display all our products online. We are also adding new products daily. If there is something you want that isn't online, please contact our Hobart store.

 

Some items are marked 'local delivery only'. Why is that?

Due to the nature of some items (Co2 Cannister, aerosol, flammable goods), we cannot ship these goods via Australia Post or a courier. We are happy to deliver them locally in Greater Hobart or Launceston. 

 

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