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Customer support

Find your answer quickly and easily on our customer service page.
+61 3 62139640
Mon / Fri from 08:30 - 17:30

Where does my order ship from?

Orders will be shipped from our Hobart store.

Orders can be collected from our Hobart store by selecting 'Local Store Pickup' at checkout. Items showing as 'In Stock' maybe located in either Hobart or Suppliers Warehouse. If located in 'Suppliers Warehouse' please allow 5-7 extra business days for us to receive and process your order. You will be contacted via email should this need to happen.

The 'Available in Store' link will show the item location.  

 

If an item is showing out of stock, can I order it?

Absolutely! Please contact us and we'll be in touch to get your order underway. 

 

How will my order be shipped?

We use Australia post (regular or express) for all smaller orders & a courier service for all bikes and large items. 

 

Are all in store items on the website?

No, due to some dealer restrictions, we cannot display all our products online. We are also adding new products daily. If there is something you want that isn't online, please contact our Hobart store.

 

Some items are marked 'local delivery only'. Why is that?

Due to the nature of some items (Co2 Cannister, aerosol, flammable goods), we cannot ship these goods via Australia Post or a courier. We are happy to deliver them locally in Greater Hobart or Launceston. 

 

Bike Registration

Registering your bike with the manufacturer is essential for warranty and personal records. See below links to register your bike. 

Specialized Bike Registration

Cannondale Bike Registration

 

 

Contact us

Contact details

(03) 62139640
Roll Cycles Tasmania 93 Harrington St
7000 Hobart
Australia
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